OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
477 ratings and 327 comments received in the last 90 days.
11 October 2026
As always, flawless, painless process in buying my new X3 M50. Mark and Ash were absolutely brilliant and delivered a great professional experience from start to finish. Nothing was too much trouble, perfect customer service.
03 October 2026
My sales rep went above and beyond to answer all my questions and always responded to emails/calls promptly.
01 October 2026
Fantastic customer service from Dan! Very knowledgeable, no hard sell and very personable. Answered all my questions, rang when he said he would and made sure my handover was a pleasure and completed with ease.
30 September 2026
timely delivery of the car, very approachable and well informed sale representatives,( Miles Moorcroft) , courteous staff
25 September 2026
Very knowledgeable and helpful.
21 September 2026
Friendly, knowledgeable, prompt communication. I was invited for a test drive on the day I contacted Halliwell Jones BMW Wilmslow, and the salesman was a pleasure to deal with.
21 September 2026
Because we were completely satisfied
19 September 2026
This was perhaps the best car purchase experience I've had in a long time, significantly better than Lookers BMW Crewe! Mark Marsland was professional, exceptionally helpful and accommodating throughout the whole end to end purchase process.
18 September 2026
Excellent personal service. Rob was very knowledgeable and helpful
16 September 2026
Excellent experience from start to finish. Mark was fantastic and a pleasure to deal with
15 September 2026
Great service and help from Miles
13 September 2026
Every effort was made to demonstrate all the packages on X5s prior to purchase. Communications was clear throughout the process and at hand over the new vehicle functions were clearly demonstrated and explained.
08 September 2026
From original enquiry to driving the vehicle away from the showroom I couldn't have asked for a more personal service from Miles in Wilmslow . Flowers , fuel , he couldn' have made the collection more perfect. An amazing service and beautiful car.
04 September 2026
Everything was super simple, a very pleasant, memorable experience
04 September 2026
Usual excellent service from Haliwell Jones and Rob Ankers in particular.
30 August 2026
Nothing was too much trouble. Efficient process. Smooth handover.
25 August 2026
100% for all staff we met, from the initial phone conversation with Miles, to the greeting from the ladies at Reception, to the unequivocal knowledge of the Genius Max/Matt. Most of all Miles, who 's politeness, helpfulness.I will certainly recomm
18 August 2026
From initial contact with the BMW centre every aspect from locating the vehicle, a test drive, purchase options and finally delivery was faultless. Throughout the process Daniel Addison was professional, friendly and attentive to every little detail.
17 August 2026
The actual car sale was okay. It's all the extras that have to be offered that we didn't like. The insurance protection payment, wheel and scratch damage insurance, financial low interest offer, ceramic coating and as we were leaving hounded for GAP
02 August 2026
First class experience from the moment l walked into the showroom. From the lady who greeted me, to driving off in my new car 6 weeks later. Every person l came into contact with was excellent.
01 August 2026
I was informed of all that was needed to do and kept in the loop with the whole process
29 July 2026
Wonderful - every aspect. Mark Marsland worked very hard to find a car that matched my requirements. He was communicative, responsive and intuitive. Thank you very much.
26 July 2026
Professional, helpful, friendly service throughout.
25 July 2026
Excellent service from Mark and Max
23 July 2026
I was extremely satisfied with the whole experience. Rob was fantastic throughout. Friendly, knowledgeable and kept me updated every step of the way. He made the whole process smooth, stress-free and enjoyable.
14 October 2026
Prompt service, good hospitality whilst I waited for MoT
14 October 2026
Good communication, clean environment and friendly staff.
14 October 2026
Everyone was polite and efficient
14 October 2026
I have problems taking the car for service, so they picked it up and brought it back. Everything sorted and pleased with the help I got. Thank you.
14 October 2026
Very professional and friendly
14 October 2026
Service was fine just the new tyre was put on with not enough air in and had to go and get it checked again the next day at another garage
14 October 2026
The drivetrain issue was eventually resolved but took two weeks to complete
13 October 2026
Completed ahead of time without fuss
13 October 2026
Reception was friendly and helpful. Online check-in was simple and time saving. The premises were spotlessly clean.
13 October 2026
Quick and efficient
13 October 2026
Great service, seamless journey from start to finish
13 October 2026
Welcoming, freindly, efficient and comfortable environnment with professional staff having a keen sense of customer satisfaction overall.
12 October 2026
Never not had a good experience in bmw, been looking to upgrade the car next year and Louie took the time to talk me through my options and it was very helpful
12 October 2026
Good service from Anthony and the team
12 October 2026
We were kept informed at every step as to thesituation, the explanation wasclear snd detatl excellent
12 October 2026
Professionalism
12 October 2026
The staff are excellent however there was marked delay in getting a vehicle repair is excessively slow
12 October 2026
All went well, very efficient as usual. Both Anna, Simon and their colleagues were all friendly and helpful.
12 October 2026
Great service, kept me informed of progress, and nice environment to sit an work while I waited.
12 October 2026
Very easy process made especially better by the Service Adviser. Kept informed throughout and I do like receiving the video
12 October 2026
Quick and customer centric
12 October 2026
Slight delay but otherwise fine
11 October 2026
I feel that I need to express how unhappy I am with your overall service! After my car being damaged on its run in service I'm now having to complain regard's scratches to my paintwork after a complimentary wash ! I have emailed jayke twice
11 October 2026
Very efficient and friendly service
10 October 2026
Louis explained everything I needed to know, and kept me informed of the progress. Louis also went through the vehicle inspection report too.
10 October 2026
Always excellent from the online booking in to the minute you step into the showroom. The personal free health check sent by Jayke was very detailed and reassuring.
09 October 2026
Great service from Simon and good comms.
09 October 2026
It seemed to be well organised but I wonder why it costs me money in petrol when it is BMW fault
08 October 2026
Great service
08 October 2026
Welcomed me with my name as soon as I arrived J was very clear prompt and made me feel confident in their services Prices were clear and job was quality All round amazing
08 October 2026
It was a painless process, and Louis was a pleasant to interact with.
08 October 2026
I have already answered the survey on the day of the service.
08 October 2026
A catalogue of miscommunications and poor service. Technically fine once the work gets done.
07 October 2026
The whole experience was very easy. From booking to arrival at reception which was very professional, to completion of the service which was completed well within the timeframe. The cost was fairly good.
07 October 2026
I would have preferred a courtesy car but wasn't provided one on the day. I had to spend money on a taxi.
07 October 2026
Booking process very easy. Checking in process straightforward. Overall experience with the staff and environment great. It would have been good to meet my service contact at the beginning, as well as at the end.
06 October 2026
Great Service
06 October 2026
My car was serviced in a very timely fashion whilst I waited in your showroom with my very well behaved labrador . I also requested an earlier slot and was moved forward which allowed me to return home in time to feed my dog .
06 October 2026
Simon and Marc were both very helpful and highly professional, very happy with the service!
06 October 2026
The Wilmslow team has always been great in helping out with any issues. Simon from the service team does go an extra mile when ever required.
06 October 2026
Good communication, easy booking.
06 October 2026
staff and video excellent. outside of my car was left with white water marks and generally looked worse than when i dropped it off
06 October 2026
Quick, thorough and efficient
05 October 2026
Polite and efficient staff.
04 October 2026
Good to be greeted by reception co-ordinator (who knew who we were!) No waiting on drop-off. Nice chap. Knew his stuff. All with carried out including recall work Car cleaned & vacuumed.
04 October 2026
The wash and vac was terrible Not what you expect.
04 October 2026
Service was perfect
04 October 2026
I booked routine service, but a tyre puncture was found during inspection. They managed to sort it out both jobs the same day
04 October 2026
Excellent experience at Halliwell Jones during my recent visit. Brand new courtesy car and excellent assistance from Louis my front of house contact.
04 October 2026
Very helpful
03 October 2026
Clear explanations of issues and keeping me informed of progress being made.
03 October 2026
Lots of messing around. Employees not communicating with eachother properly. Really unprofessional service for BMW. Won't admit when they're at fault
03 October 2026
My car was booked for an oil service and replacement alloy wheel . It took 3 attempts to obtain the correct wheel . Apparently I had a puncture and despite being told it was a £20 repair this turned into requiring a new tyre . Car off the road 5 week
03 October 2026
Everything went smoothly
01 October 2026
Very good service and courtesy car was very nice.
01 October 2026
Every thing was explained to me
01 October 2026
Simon from service was fantastic
30 September 2026
Work carried out to plan at agreed cost and staff interacted with were excellent
30 September 2026
It's a very good service centre and Louis in particular was incredibly helpful
30 September 2026
Polite efficient and flexible
29 September 2026
Customer service and communication excellent. Louis was most helpful and friendly and enthusiastic for cars and bmw.
29 September 2026
Excellent service and very knowledgeable customer service advisor. Very happy with help overall.
29 September 2026
Seamless approach from start to finish
28 September 2026
People were friendly and informative. Lack of pedestrian access to centre was not good. Service took longer than estimated. 'Automated' check-in seems unnecessary and technology for technology's sake.
28 September 2026
I was able to comfortably sit and work, including dialling into meetings, while I waited which was great
28 September 2026
Very good all round
28 September 2026
Excellent service and effective communication throughout the process
28 September 2026
Great friendly service and MOT pulled out all the stops, thank you
27 September 2026
Charge made for what was clearly warranty work, disgraceful explanation given for justify the charge, clearly an extortion tactic for loyal customers, disgraceful customer service.
27 September 2026
Punctual, helpful and proactive service from Louis.
27 September 2026
EVERYTHING WAS DONE AS EXPECTED AND GOOD COMMUNICATION
27 September 2026
All of it was good; helpful and efficient.
27 September 2026
Everything went smoothly, no complaints
27 September 2026
Quick, efficient and good comms.
26 September 2026
Excellent service as always
25 September 2026
Couldn't find issue unfortunately, car has been rebooked.
24 September 2026
Initial unclear booking issue causing me significant inconvenience.
24 September 2026
Excellent efficient service thank you
23 September 2026
My Customer service rep was excellent.
23 September 2026
Very dissatisfied. I was told I could wait for what I understood to be a quick job, having specifically called beforehand. I was not told it was a two-hour waiting appointment, causing significant disruption to my working day.
23 September 2026
As ever, service impeccable, front of house duties perfectly performed by Louis from arrival to departure, even helping me find my car. Tech duties similarly flawless, thanks to all
23 September 2026
My service was scheduled promptly and I was kept helpfully informed about progress of the repair. Vehicle health check was very useful and car returned immaculate after a wash etc.
23 September 2026
Work completed in timely manner. Professional and friendly greeting on arrival and no issue with service
23 September 2026
I found Louis to be so helpful and friendly. Nothing was an issue and things were tackled efficiently when I had time constraints on pick up.
22 September 2026
From booking my appointment to picking up my car everything went smoothly.
22 September 2026
Detailed correspondence with the dealer and phone call to bmw re early parts failure at 35000 miles 95% motorway driving Irrelevant age of car
22 September 2026
Good quality customer care.
22 September 2026
Good communication
22 September 2026
On my communication and my visit to BMW I was kept up to date with the progress of my car. All the staff receptionist and Simon and Rick were very helpful.
22 September 2026
exceeded expectations
22 September 2026
The service was done in good time and although there was a mix up over MOT Simon fitted it in the following day which was convenient and helpful.
21 September 2026
Simon the service manager was excellent in professionalism and is a great asset to Halliwell Jone BMW. He went above and beyond.
21 September 2026
Easy and quick
21 September 2026
Excellent facility, friendly and helpful staff
21 September 2026
Only issue was that the work took longer than anticipated by you as you had not got the parts readily available - a horn replacement - it does worry me that if it was something more complex there could be extended programme issues.
21 September 2026
Car not cleaned. Staff 'busy' so wouldn't say I got good service. I had to ring them to see if car ready - which it was. £376 and car could well have not even been looked at.
21 September 2026
the service was faultless
21 September 2026
Louis was great. Kept me informed.
21 September 2026
Excellent service from start to finish a great customer experience throughout.
20 September 2026
First Class Service.
20 September 2026
Poor communication Still waiting for cabin filter replacement that I have been charged for
19 September 2026
Everything was done as promised and on time
17 September 2026
I didn't have a bad experience, but it wasn't great either. More information given in question 2.
17 September 2026
Resolution was supposed take one day but needed two because replacement parts were not available
17 September 2026
Was told it would take 2 hours so I didn't book a courtesy car. Was told then when dropping my keys off at 9:30am it was in a long queue and would be ready at 5:30. As you can imagine I wasn't exactly impressed by this.
17 September 2026
I was kept up to date by Louis and he pushed for the work to be completed. I walked away with many parts replaced free of charge which I wasn't expecting. Overall, I had a good experience and was very happy with how I was treated by BMW.
16 September 2026
Because all start were very helpful and efficient
16 September 2026
Very easy and pleasant experience
16 September 2026
Louis was very helpful and provided me amazing service. He listened to me and ensured I had a good experience at BMW.
16 September 2026
I was well briefed beforehand on what was involved in replacing the airbags and how long it would take. An initial text from Jayke was followed up by a helpful phone call from him and all my questions answered
15 September 2026
Happy to get the price quoted and to find that no unnecessary costs were added. Happy with the courtesy car and the timing and swiftness of the service
15 September 2026
It was easy to book in and pick up. .
15 September 2026
Smooth process.
15 September 2026
communicated well and very welcoming
15 September 2026
Excellent service
15 September 2026
Easy drop off. Polite staff. Service completed without issue.
15 September 2026
No negative comments.
15 September 2026
When entering the building on both drop off and collection i was greeted by the hostess in a very friendly and professional manner who talked me through the process and introduced me to jake who was the one I dealt with.
15 September 2026
Booked the car in without courtesy car, Jayke at Wilmslow managed to find one which was great. Car was finished before 2pm so need for courtesy car. Coffee machine needs to be changed, very poor for a car dealership especially when others have barist
15 September 2026
Professional and prompt service.
15 September 2026
I reported damage to my vehicle the day of the service. I e-mailed a picture to the service manage in charge of my vehicle. I have received no reponse to that. I have called him 4 times and received only a dictated text to ask me to call back
15 September 2026
Easy to use the check in service and key drop. Friendly and attentive staff.
14 September 2026
There was some confusion regarding use of a courtesy car whilst my car was inspected - from what i understand this is due to my company leasing provider offering this before confirming with yourselves
14 September 2026
Stayed in touch and explained everything clearly. Staff always seem happy at this dealership.
14 September 2026
The service carried out on my vehicle, as well as the service I received from the customer service advisor, was very good. However, I was extremely disappointed with the condition of the courtesy car that was allocated to me.
14 September 2026
Beautiful dealership, but the dealership was very understaffed, long waiting times, no signs for different departments, or where to be for service, sales etc. Customer next to me was offered a drink, and I was not. Service advisor was great.
14 September 2026
There is always a wait from when the car has been finished after service and left parked to being able to leave. It is frustrating as a customer being assign d to one Advisor when others don't appear busy.
14 September 2026
Excellent feedback on progress and knowledgeable staff
14 September 2026
Job carried out as described and in a timely manner. Sit and wait experience was good with comfy seating area to work and tea/coffee making facilities.
14 September 2026
Excellent service, kept well informed and completed promptly.
14 September 2026
Efficient, informative and friendly reception at the service desk. Some future work was suggested and we were reminded to get this done whilst under warranty. Very pleased!
13 September 2026
I requested an MOT and a price on a coolant change. I was transferred to parts to get a price on the liquid and told service would call be back for labour cost. The call never came. Not the first time I can't book with you despite trying.
13 September 2026
Excellent, had a few issues and kept me informed, were proactive and resolved everything, explaining the reasons well
13 September 2026
I was looked after by Louis Elliott at Halliwell Jones Wilmslow who was very approachable and professional in keeping me in the loop at all times as my car was attended to in the workshop.
12 September 2026
Louis was fantastic. Pay rise/promotion needed
11 September 2026
Great communication
11 September 2026
The people who i dealt with were very professional and friendly
11 September 2026
Totally happy with Luke
11 September 2026
Although my car took much longer to do, I'm delighted they finally uncovered the issue!
10 September 2026
Louis, gave excellent customer service.
10 September 2026
Excellent service. Clear communication and service from Louis Elliott and warm responsive support and hospitality from Anna.
10 September 2026
The guy was very helpful who looked after me. Well informed and very happy
10 September 2026
Excellent communication and very efficient in resolving the issue
10 September 2026
Good communication before and during the service. All done on time.
10 September 2026
No problems.
10 September 2026
Excellent service from Rachel, great service from all the team
10 September 2026
As usual every time i visit they give great service
09 September 2026
Speedy efficient service. Jayke Singh checked me in and went over every thing with me. He was very professional and said he would inform and update me through out the service & MOT. He is an asset to Halliwell Jones.
08 September 2026
Very well organised
08 September 2026
Prompt friendly & professional customer service
08 September 2026
Didn't everything I asked for and kept me informed
08 September 2026
Excellent service from Halliwell Jones Wilmslow. My X5 transfer box replacement was handled smoothly and professionally. Special thanks to Rick Fothergill, Louis Elliott and John Neild for their excellent support, communication and customer care.
08 September 2026
Louis is a real asset to your business - cheerful, polite, efficient and knowledgeable.
07 September 2026
Efficient and reasonable timings
07 September 2026
Alway the professional warm welcoming company no matter which department you deal with. An absolute pleasure to visit them.
06 September 2026
The car's service was done ok, but like so many companies today you have set up the whole process to be about maximising your convenience not the customer's. No one available to speak to when dropping the car off, having to wait when collecting it.
03 September 2026
Very professional. Doesn't bother me with unwanted marketing techniques. Straight to the point and fixed my issue and gave me back a clean, washed car..!!!
03 September 2026
The service advisor 'Simon' is a standout indivividual on service annd care and making me feel part of Halliwell Jones BMW Wilmslow. Cannot praise him high enough . Also technicians Carl and mark and Anna and Lynnette on reception.. superb!
03 September 2026
Great customer service
03 September 2026
Super service as always
02 September 2026
Louus was a true perfesional.
02 September 2026
no communication despite numerous calls from myself , garage appeared totally uninterested and managed to also fail to extend hire on courtesy car leaving me with no vehicle over a weekend
02 September 2026
Service was good. My only complaint would be that the recall was not being done over 20 minute slots like other garages were doing. ( According to my first point of contact on the 'phone when booking the recall).
02 September 2026
All staff were more than friendly and were very helpful. Particularly as we attended the garage with an unannounced problem
02 September 2026
I would of given 5 stars but the problem still exists.
02 September 2026
There was a misunderstanding about what was to be done to check the fault . After that was resolved, the problem was investigated and we were well treated, but it remains unresolved, though this was not due to the Wilmslow team
02 September 2026
Louis always gives a happy morning greeting when I drop my car off and always gives me updates
02 September 2026
The check in and the quality of the work and updates where good
02 September 2026
Great service very helpful people
02 September 2026
Louis was extremely helpful, professional and communicative, keeping me informed about the problem, the work required and the associated costs. His approach made what was otherwise a very disappointing and expensive experience much easier.
02 September 2026
Simon always looks after you well. Rang through the day keeping me informed of progress. Good demonstration on how to operate the courtesy car.
02 September 2026
quick and efficient processing. I like the key drop system.
02 September 2026
Very professional advice and customer service by Louis
02 September 2026
All work completed and car nice and clean
02 September 2026
Speech in health check video not clear enough to comprehend. If both front tyres are worn on outside edge, would like to know why tracking/ wheel alignment not adjusted doing service cost over £600.
31 August 2026
After viewing vehicle gave pointed instructions on what would be required. Some what not acted upon until delivery. However salesperson tried her best to be sure this was sorted on the day
30 August 2026
Said needed a back windscrean blade thought that you would of done it
30 August 2026
Everything went well and I was treated as a valued customer.
28 August 2026
The person who I was dealing with I think he was called jayk he provided me with an excellent customer service.
27 August 2026
Louis was helpful and knowledgeable. He took time to go through the health check and once complete accompanied me to my car to answer a few questions I had. Excellent customer service
27 August 2026
Jake the young man was great to deal with. Genuine, open., friendly kid.
26 August 2026
Excellent service.
26 August 2026
Car was a day late coming back and when it did come back had scratches on both wings. I'm still waiting for a response from dealership 2 weeks later
26 August 2026
Staff are friendly and helpful
26 August 2026
Excellent service
25 August 2026
I had no complaints
25 August 2026
Ease of booking and staff were polite
25 August 2026
Excellent service, the lad I dealt with was really professional, courteous and pleasant. I was allowed to work from a separate and private office, whilst waiting for my car to be finished. All in all, a very pleasant experience!
25 August 2026
Disappointed with the courtesy car return. I drove only 7 miles at around 49mpg, yet was accused of using 4.7 litres of fuel, which is clearly impossible. The manner of the accusation was uncomfortable. Service otherwise good.
25 August 2026
The service was well organised and I was kept up to date with progress. I didn't score 5 as despite having to call out road side assistance on 2 occasions, the garage was unable to find a fault.
25 August 2026
Friendly, professional service with good communication throughout.
24 August 2026
I was well received and dealt with swiftly. Slight delay at hand over. One item remains outstanding.
24 August 2026
Excellent reception and service. Very good fast-track system when needed.
24 August 2026
Good comms - Friendly when talking on phone and in person in the showroom. The two ladies at the front desk are superb (Handforth / Wlimslow new showroom) Everyone Ive spoke to has been great.
23 August 2026
Louis helped me sort out the repair of my alloys despite the branch not doing them
22 August 2026
Louis's customer service was impeccable. Courteous and efficient. Spot on.
22 August 2026
Staff were great, knew my name on entry and Louis was great.
22 August 2026
Quick and easy drop off and pick up. Staff very attentive
22 August 2026
Excellent as always
20 August 2026
Good service
20 August 2026
Customer service
19 August 2026
It was to a standard i would expect from BMW.
19 August 2026
Always great experience. Both service and sales devision
19 August 2026
Fantastic service, prompt and professional.
18 August 2026
Brilliant customer service staff
18 August 2026
The staff were polite & efficient
18 August 2026
Always accompdating and friendly
17 August 2026
I was greeted on arrival offered a drink and then introduced to my service engineer who explained what would happen during the MOT
17 August 2026
Welcoming and helpful staff. Great facilities to work while I waited. Louie was excellent. Thank you.
17 August 2026
Friendly and professional service, nice loan car.
17 August 2026
Polite efficient staff all round
17 August 2026
I ask for my car to be clean inside, it was barley cleaned especially the money i paided
17 August 2026
Job done with no hassle.
17 August 2026
Very good customer service .
16 August 2026
Fantastic customer service from the Wilmslow team, Simon and Anna were particularly great.
16 August 2026
Courteous reception staff and excellent service advisor
16 August 2026
Louis was a fantastic service advisor as always. He kept me updated though out the entire process and gave consideration to the fact I live so far away, so keeping me informed of progress was really useful to avoid unnecessary journeys.
16 August 2026
Good facilities to work , polite pleasant staff. Would have been 5 streaks but as battery had been disconnected the radio and clock were not correct which set a warning light off on my dash I had to return to the dealership where they reset it
16 August 2026
Everyone one was very helpful
16 August 2026
The price paid was not the same as the one quoted. I was quoted £155.35 and I added screen wash at £5.75 but the total on the invoice was £171.25. Also items listed on the invoice added to a total of £166.10 but the total on the invoice was £171.25??
16 August 2026
Excellent thank you
16 August 2026
Did what was required and completed on time.
15 August 2026
Was told to drop at a certain time so I did expecting around a two hour turn around expecially for just a M.O.T six hours later it was ready. On my previous M.O.T visits with my previous cars ready within a 3 hour turn around.
15 August 2026
Everything was perfect,the service advisor,Louis Elliott,was very polite and pleasant.He talked me through everything and answered my questions knowledgeably.
15 August 2026
Timing and communication very good
14 August 2026
Extremely disappointed with the workmanship and the way you tried to cover up the damage you caused by poor workmanship. You then repaired the car for free as a ' gesture of good will' which is ridiculous as you caused the damage.Now it still damaged
14 August 2026
Excellent service. A warm welcome upon arrival and then Jayke really looked after me - explaining what was happening and keeping me informed
14 August 2026
Excellent service Louis it's very good and good excellent customer service
13 August 2026
I had to change the date of my service because when I arrived they didn't have the vehicle available that I was due to have for the day and tried to put me in a mini
13 August 2026
All the info on the BMW system hadn't been updated from last year's service so the agent got it all updated and only did the necessary plus MOT.
13 August 2026
Job was completed as expected, and in the time quoted
13 August 2026
Only criticism is that I had to wait 25 minutes after my allocated booking in appointment time to speak to my service advisor.
13 August 2026
Planned for my vehicle to have tailgate corrosion looked at whilst in for a service. Advised at collection someone would call me next day. 3 weeks later no call. left my details twice no call back. Body shop then asks me to call in again !
12 August 2026
Everything was good, other than I expected to see a sign for the service section. It looks from the outside that it just is new car sales on the site. I actually drove around the corner thinking the service centre was at a different location
12 August 2026
Ok with the service but I received no call to say my car was ready and then kept waiting for almost an hour on collection including for a customer who arrived after me, with only one service manager serving customers whilst others sat in the office
12 August 2026
My car was in for four months. Although the repair proved somewhat complex I had sustained difficulty in obtaining regular updates from Mr Walsh. He regularly stated "I will give you and update next week" and then nothing would happen.
11 August 2026
Professional reception, helpful staff.
11 August 2026
Excellent customer service from the Reception staff and the Service Advisor. I was also informed about the availability and cost of replacement isofix parts for my vehicle.
11 August 2026
Irresponsible Staff, bad communication, ignorance, worst customer service
11 August 2026
Disorganised
11 August 2026
Quick and efficient service with regular updates
11 August 2026
All work done as specified and on time .
11 August 2026
Overall experience very positive. Work that needed to be done was well explained in advance. Hayek did an excellent job.
10 August 2026
Simon the service operator was very Professional, he was very knowledgeable and totally on top of What was being done to my car. I cannot praise him highly enough
09 August 2026
All completed within expected time
09 August 2026
See below.
09 August 2026
Louis and Lynette were courteous and professional. However the brake discs that I ordered to be replaced along with the pads were not in stock. This resulted in a second day without the car. The cost had to be adjusted to match the online price.
08 August 2026
Was miss quoted for the job so it ended up been more expensive rather than your engineer knowing how long it would take!
07 August 2026
Brilliant. Service thank you
07 August 2026
Friendly staff, great service and just a lovely dealership full stop.
07 August 2026
Efficient to book in and recall replacement part was changed efficiently
06 August 2026
The only thing that is outstanding - I had asked about making a booking for an MOT for another vehicle while I was there and I have still not heard back on this.
05 August 2026
No issues, allowed me to leave my car over the weekend as I was stuck at work. Everyone friendly.
05 August 2026
Lovely environment, friendly staff, professional services and great experience.
05 August 2026
Simon and team were extremely helpful and professional service
04 August 2026
Friendly service cost and completion of repair as per discussion.Excellent service
04 August 2026
I was received with great courtesy and dealt with immediately. The staff were most polite and it was a very pleasant visit to have my car services
04 August 2026
The communication was really poor and they had to keep my car overnight and only told me at 5.10pm, I chased for updates throughout the day.
04 August 2026
On line check, payment on line car ready to collect!
03 August 2026
Jake was very knowledgeable helpful and professional excellent service
03 August 2026
BMW Handforth Dean - all staff are always welcoming we would like to mention Louis Elliott our service advisor who was excellent in talking us through everything from start to finish about our service. Thank you Louis.
03 August 2026
Your people were friendly and knowledgable
03 August 2026
Could not have been more helpful
03 August 2026
I never normally fill out surveys but I feel I must comment on the excellent service received from Jayke at Halliwell Jones Wilmslow . He was extremely helpful ,courteous and nothing was too much trouble . Thank you Jayke.
02 August 2026
It was for a screen washer pump to be replaced and having been told the part was available it then had to be rebooked two weeks later
31 July 2026
Amazing service from start to finish. The ladies at the reception were friendly and professional. Jake was outstanding with dealing with my car and explained everything thoroughly and was very polite and helpful. The whole experience was stress free.
31 July 2026
Prompt attention service personnel ensured car was ready on time re my schedule after waiting for car.
30 July 2026
the young man i was served by was very polite and helpful can not rember his name
30 July 2026
My BMW 1 series was booked for its first mot and dropped off as requested at 8.30. I heard nothing all day and went back at 5pm to be told it wasn't ready, wait 10 mins! On being washed the paintwork was all spotty. Hence 2/5.
30 July 2026
A very straightforward appointment from start to finish. Upon arrival was greeted by the receptionist who assisted with me with the online check-in.
30 July 2026
Communication terrible. Did not return calls or keep me updated
30 July 2026
Good service
30 July 2026
All good excellent people
30 July 2026
On this occasion I was kept well informed.
30 July 2026
Brilliant service.On time and extremely friendly and welcoming staff.
27 July 2026
Having reminded the service team that I hadn't received the health check they said they would email it to me. I still haven't received it.
27 July 2026
It was a good price. They kept me up to date with what was going on. A smooth experience all round.
27 July 2026
Excellent experience today everyone was kind polite and professional. Louis Elliott was the perfect customer service experience today
26 July 2026
Contact Simon Welsh was excellent with frequent updates and provision of courtesy cars over 2 weeks or so whilst my car was being worked on .My only concern was that a more or less new car had been released off the production line with gearbox issues
26 July 2026
Friendly polite staff members
26 July 2026
Absolutely amazing from being checked in, full breakdown of the work being carried out, Louis was absolutely amazing and helpful, overall amazing and plus one of the nicest looking dealerships across Manchester. Can't complain :)
25 July 2026
Good service.
25 July 2026
Louis in service was great. I was half an hour early, but he was ready to see me.
25 July 2026
Car serviced on time and ready at agreed time MOT carried out at same time
24 July 2026
I want to be clear that Simon was excellent and kept me updated, was professional and the work was done on time. Sadly, Simon is the exception and Haliwell Jones are so disorganised if it wasn't so unprofessional/unacceptable it would be funny.
24 July 2026
Quick efficient service
23 July 2026
My car is a company vehicle and the booking was made through a third party which can sometimes prove challenging. But the team at the Handforth Dean Dealership were fantastic. They contacted me directly to confirm the details.
23 July 2026
Friendly staff and efficient service
23 July 2026
Really great personal service
23 July 2026
Louis made the entire service process seamless, demonstrating genuine care for both the customer and the vehicle. He went above and beyond by assisting me with a recent window defect and is a complete asset to your team.
23 July 2026
Thank you to Anthony for checking in all details and helping me with my first visit Thank you to Simon for doing my service
23 July 2026
Friendly welcome as usual and efficient service.
23 July 2026
Great welcome, explanation of check in process and communication throughout
23 July 2026
Simon made the whole process painless as always. He's been looking after us for the last 10 years and is an absolute credit to bmw, he goes out of his way and couldn't do anymore for us.
23 July 2026
Great service and very quick MOT completed.
23 July 2026
The service was poor from start to finish. I attempted to raise a complaint but received very little response. I then returned to have the work redone, but unfortunately, the standard of service was just as poor. I am extremely disappointed with how
23 July 2026
Nice atmosphere while waiting with coffee. Staff pleasant. Work done to agreed timescale
23 July 2026
Service on the day was good. There were a lot of comms based on sales though which I haven't had with Williams sites
23 July 2026
Good price and efficient service
22 July 2026
Said my car had a leak on aircon,which was not true, I tried re gas my self with no problem, it cost me £80 and was told another £400 would be needed, and even then it might not work??? WHAT A EFFIN CON ! now I know why so many staff.
22 July 2026
Simon dealt with all the arrange professionally and info me of the process along the way, the dealership is supported by a great team that managed the whole service experience very well.
FIND Halliwell Jones Wilmslow BMW
Address
- Coppice Way, Handforth, Wilmslow, Cheshire, SK9 3PB
Opening Hours
- Mon–Fri:08:30 - 18:30
- Sat:09:00 - 17:00
- Sun:11:00 - 16:00
Phone
- 01625 529955
Wilmslow as well as surrounding areas including Manchester, Macclesfield, Crewe and Altrincham
Address
- Coppice Way, Handforth, Wilmslow, Cheshire, SK9 3PB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
For Reservations please call 0800 9996364
Phone
- 01625 529955
Wilmslow as well as surrounding areas including Manchester, Macclesfield, Crewe and Altrincham
Address
- Coppice Way, Handforth, Wilmslow, Cheshire, SK9 3PB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01625 529955
Wilmslow as well as surrounding areas including Manchester, Macclesfield, Crewe and Altrincham
Address
- Coppice Way, Handforth, Wilmslow, Cheshire, SK9 3PB
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 01625 529955
Wilmslow as well as surrounding areas including Manchester, Macclesfield, Crewe and Altrincham
Address
- Coppice Way, Handforth, Wilmslow, Cheshire, SK9 3PB
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01625 529955
Wilmslow as well as surrounding areas including Manchester, Macclesfield, Crewe and Altrincham
15 October 2026
Daniel Addison has been superb. He has been very professional and personal. Making the whole purchase of a new car brilliant.