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ABOUT HALLIWELL JONES WILMSLOW

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Helpful staff but unable to resolve problem

Service

The workshop is overloaded with 2 to 3 weeks forward for a repair slot.

Service

professional booking system to arrange service but chaotic drop off and pick up - I had to wait 45 minutes when collecting car and I am still waiting to hear back re part for faulty indicator 3 weeks later which was reason for service in first place

Service

Work completed on time and correctly done

Service

Completed on time and everything requested was completed.

Service

Service team went out of there way to help with issues faced during vehicle recall. Everyone was very friendly and helpful at all times.

Service

Booked my car in for a recall item on line. 24 hours before they cancelled, rebooked for a week later. No flexibility on appt times, just had to have car all day!

Service

Simon Walsh was very professional and helpful in everything he did. A credit to your Company!

Service

Contact I've had with after-sales have been good, particularly Andy in Parts who went out of his way to help with ordering a cargo net. I dealt with Mark in sales and currently waiting for a response to a query. (not enough space here!)

Service

Completely satisfied with the service

Service

The vallet was not as good as I thought it would be I was impressed with the video of the work that was done

Service

They are easy to deal with

Service

They did what was on the

Service

Always good

Service

Still Not all resolved the issues raised 3 weeks ago. The person who deals with customer service is off poorly and I was told I had to wait

Service

Service I received was quick, informative and professional

Service

very good response to phone calls , timing of collection great valeting of vehicle and quality of service

Service

Simon was very helpful and courteous both on the phone and when I was in the office.

Service

As above answer.

Service

Service work itself was ok but the booking, check in , collection was poor

Service

After 2 h in reception drinking tea no update so I left on the promise I would be called when the car was ready. By 5.00 heard nothing I called to be told yes it was ready. Arrived at 5.45 told to wait to discuss car. 6.25 was handed key no feedback

Service

Still waiting for the parts to arrive!!

Service

Very quick and efficient

Service

I had a good experience thanks to Cath, Rob and Andy for taking care of me and my car

Service

I would have been totally satisfied if my prescription sunglasses ( costing somewhere around £350 ) had been returned with the car after service,MOT and valeting.

Service

Again everything went well

Service

Everything went to plan

Service

At this visit I also resurrected a warranty claim for alloy wheels which had fallen by the wayside die to poor communication from the dealership.

Service

Always well informed. Always ready on time. You feel that they value your custom.

Service

I made the booking online and included 'USB Map Update', not done. I was told this was an error on the web page. When challenged I was told that the 'management' was investigating and was left with the expectation that I would hear more. I haven't.

Service

very helpful

Service

Although they didn't fix the problem they have have arranged a time to do so.

Service

Problem solved quickly

Service

Booked a time slot of 1200 for my BMW recall. The website said a two hour wait. I was told on arrival it will be more like 3 and a half hours because the mechanics had to have their lunch. So why allow a 1200 booking?

Service

Dreadful service

Service

Car valet inside car was not very good

Service

Efficient and friendly. The site is very congested.

Service

Professional and friendly staff, very good service level. Nice touch with the car valeting at the end. The customers will be even more pleased if the front desk representative will walk you to your car and hand over the keys there rather than inside.

Service

The service staff were excellent. Try to get through to the service desk by telephone was challenging. Three failed attempts, no response so called later.

Service

See above - the site is c9mpletely unfit for purpose and the staff do not help at all because they are very confrontational. The experience here has really put me off wanting to ever buy another bmw.

Service

Excellent service

Service

Thankfully the basic service was OK but the exhaust flexi was starting to deteriorate. I was advised that a replacement would cost £614 plus about £500 labour. It would have been helpful if they'd told me I could get this done elsewhere a lot cheaper

Service

Poor service

Service

Dealer fixed the recall issues quickly, but removed the GPS location and deleted my phone. Spent 15 waiting on the phone and eventually spoke to the Service Manager. He offered to fix it at the dealer, but fixed by speaking to BMW ConnectedDrive.

Service

I do want the service manager to contact me as soon as possible

Service

When you speak to someone they are friendly however it's getting through to them in the first place that's the trouble. During my service I was Offered a wash and vac, the wheels were cleaned but I still had splattered bugs and dirt on the car

Service

Efficient, knowledgeable and courteous.

Service

1st Class service with a fantastic polished vehicle upon return

Service

Excellent staff

Service

Reasonable price Good carried out quickly

Service

Couldn't get through to the service desk at Haliwell Jones Wilmslow, worst service experience I've had from any dealership, really isn't good enough for what is considered a premium brand. Service itself was carried out to my satisfaction

Service

ok but service not as superb as it was in the past

Service

High quality professional and friendly service.

Service

Knowing you do not have to check the work done on your vehicle.

Service

The staff were friendly and attentive. The car after service was still nice and clean, no dirty marks on the inside. My only gripe is that the software update has changed the performance characteristic of the car. Not HJ's fault.

Service

The check in was quick and the pick up was on time. The car had been valeted.

Service

Excellent customer service, easy check in, good communications, and no hassle collection at the end of the day. The service advisor even took the time to bring the car to the door for me to jump in to and drive away!

Service

The Dealer failed to reply to my 2 emails. My I drive failed at 3 years and 2 months and I considered the failure was covered by the Consumer Rights act 2015 a fault was found in the head unit requiring a software update 7June. I was charged £59.66.

Service

Had to wait in service reception for a while before receptionist spoke to me. She was not particularly friendly. Didn't explain that car valet was complimentary. Not very helpful in explaining how to update SatNav ~ go online!

Service

Because I'm satisfied!

Service

All done in a timely way

Service

Salesman Atique very good, a real pro.

Service

It was for a breakdown and they fixed the problem.

Service

Good personal welcome at service reception. Feeling of personal customer interface

Service

Very. No issues, job done.

Service

My car has not yet had a major service. Warrantee and MOT all carried out to my satisfaction.

Service

It was easy, straightforward and the work was completed to a very high standard

Service

Shame no loan car available

Service

No problems.

Service

The service given by Bmw was first class

Sales

everybody very helpful

Sales

Ashley at Halliwell Jones Wilmslow was very proactive, friendly and helpful.

Sales

Stephen was great, all the knowledge on the car and purchase process made it very easy

Sales

Mark at Halliwell Jones was excellent; professional, knowledgeable, reliable, friendly and trustworthy

Sales

Extremely happy with the whole experience from start to Finnish.

Sales

Very helpful salesman and nothing too much trouble, making it an easy process.

Sales

Mark Marsland went above and beyond to help us out for the delivery of our car. Really exceptional customer care - we unexpectedly had to pick our car early due to imminent birth of baby! Mark came in from home to help us out and was such a star.

Sales

Far to many positives to list , i can't rate all the staff enough , especially mark he treated me like a person and not just a statistic on paper all of the aspects were delivered to a high professional standard ! A+++++++++++++++++

Sales

Half a tank not full tanks as promised

Sales

The service was excellent but, as I mentioned earlier, I only ever give 9 out of ten.

Sales

Mark Marsland was excellent and really understood my needs.

Sales

Problems parking and access to Wilmslow Halliwell Jones BMW

Sales

As above great service by all members of staff and new car presentation at pick up was exceptional.