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Helpful staff but unable to resolve problem
The workshop is overloaded with 2 to 3 weeks forward for a repair slot.
professional booking system to arrange service but chaotic drop off and pick up - I had to wait 45 minutes when collecting car and I am still waiting to hear back re part for faulty indicator 3 weeks later which was reason for service in first place
Work completed on time and correctly done
Completed on time and everything requested was completed.
Service team went out of there way to help with issues faced during vehicle recall. Everyone was very friendly and helpful at all times.
Booked my car in for a recall item on line. 24 hours before they cancelled, rebooked for a week later. No flexibility on appt times, just had to have car all day!
Simon Walsh was very professional and helpful in everything he did. A credit to your Company!
Contact I've had with after-sales have been good, particularly Andy in Parts who went out of his way to help with ordering a cargo net. I dealt with Mark in sales and currently waiting for a response to a query. (not enough space here!)
Completely satisfied with the service
The vallet was not as good as I thought it would be I was impressed with the video of the work that was done
They are easy to deal with
They did what was on the
Still Not all resolved the issues raised 3 weeks ago. The person who deals with customer service is off poorly and I was told I had to wait
Service I received was quick, informative and professional
very good response to phone calls , timing of collection great valeting of vehicle and quality of service
Simon was very helpful and courteous both on the phone and when I was in the office.
As above answer.
Service work itself was ok but the booking, check in , collection was poor
After 2 h in reception drinking tea no update so I left on the promise I would be called when the car was ready. By 5.00 heard nothing I called to be told yes it was ready. Arrived at 5.45 told to wait to discuss car. 6.25 was handed key no feedback
Still waiting for the parts to arrive!!
Very quick and efficient
I had a good experience thanks to Cath, Rob and Andy for taking care of me and my car
I would have been totally satisfied if my prescription sunglasses ( costing somewhere around £350 ) had been returned with the car after service,MOT and valeting.
Again everything went well
Everything went to plan
At this visit I also resurrected a warranty claim for alloy wheels which had fallen by the wayside die to poor communication from the dealership.
Always well informed. Always ready on time. You feel that they value your custom.
I made the booking online and included 'USB Map Update', not done. I was told this was an error on the web page. When challenged I was told that the 'management' was investigating and was left with the expectation that I would hear more. I haven't.
Although they didn't fix the problem they have have arranged a time to do so.
Problem solved quickly
Booked a time slot of 1200 for my BMW recall. The website said a two hour wait. I was told on arrival it will be more like 3 and a half hours because the mechanics had to have their lunch. So why allow a 1200 booking?
Car valet inside car was not very good
Efficient and friendly. The site is very congested.
Professional and friendly staff, very good service level. Nice touch with the car valeting at the end. The customers will be even more pleased if the front desk representative will walk you to your car and hand over the keys there rather than inside.
The service staff were excellent. Try to get through to the service desk by telephone was challenging. Three failed attempts, no response so called later.
See above - the site is c9mpletely unfit for purpose and the staff do not help at all because they are very confrontational. The experience here has really put me off wanting to ever buy another bmw.
Thankfully the basic service was OK but the exhaust flexi was starting to deteriorate. I was advised that a replacement would cost £614 plus about £500 labour. It would have been helpful if they'd told me I could get this done elsewhere a lot cheaper
Dealer fixed the recall issues quickly, but removed the GPS location and deleted my phone. Spent 15 waiting on the phone and eventually spoke to the Service Manager. He offered to fix it at the dealer, but fixed by speaking to BMW ConnectedDrive.
I do want the service manager to contact me as soon as possible
When you speak to someone they are friendly however it's getting through to them in the first place that's the trouble. During my service I was Offered a wash and vac, the wheels were cleaned but I still had splattered bugs and dirt on the car
Efficient, knowledgeable and courteous.
1st Class service with a fantastic polished vehicle upon return
Reasonable price Good carried out quickly
Couldn't get through to the service desk at Haliwell Jones Wilmslow, worst service experience I've had from any dealership, really isn't good enough for what is considered a premium brand. Service itself was carried out to my satisfaction
ok but service not as superb as it was in the past
High quality professional and friendly service.
Knowing you do not have to check the work done on your vehicle.
The staff were friendly and attentive. The car after service was still nice and clean, no dirty marks on the inside. My only gripe is that the software update has changed the performance characteristic of the car. Not HJ's fault.
The check in was quick and the pick up was on time. The car had been valeted.
Excellent customer service, easy check in, good communications, and no hassle collection at the end of the day. The service advisor even took the time to bring the car to the door for me to jump in to and drive away!
The Dealer failed to reply to my 2 emails. My I drive failed at 3 years and 2 months and I considered the failure was covered by the Consumer Rights act 2015 a fault was found in the head unit requiring a software update 7June. I was charged £59.66.
Had to wait in service reception for a while before receptionist spoke to me. She was not particularly friendly. Didn't explain that car valet was complimentary. Not very helpful in explaining how to update SatNav ~ go online!
Because I'm satisfied!
All done in a timely way
Salesman Atique very good, a real pro.
It was for a breakdown and they fixed the problem.
Good personal welcome at service reception. Feeling of personal customer interface
Very. No issues, job done.
My car has not yet had a major service. Warrantee and MOT all carried out to my satisfaction.
It was easy, straightforward and the work was completed to a very high standard
Shame no loan car available
The service given by Bmw was first class
everybody very helpful
Ashley at Halliwell Jones Wilmslow was very proactive, friendly and helpful.
Stephen was great, all the knowledge on the car and purchase process made it very easy
Mark at Halliwell Jones was excellent; professional, knowledgeable, reliable, friendly and trustworthy
Extremely happy with the whole experience from start to Finnish.
Very helpful salesman and nothing too much trouble, making it an easy process.
Mark Marsland went above and beyond to help us out for the delivery of our car. Really exceptional customer care - we unexpectedly had to pick our car early due to imminent birth of baby! Mark came in from home to help us out and was such a star.
Far to many positives to list , i can't rate all the staff enough , especially mark he treated me like a person and not just a statistic on paper all of the aspects were delivered to a high professional standard ! A+++++++++++++++++
Half a tank not full tanks as promised
The service was excellent but, as I mentioned earlier, I only ever give 9 out of ten.
Mark Marsland was excellent and really understood my needs.
Problems parking and access to Wilmslow Halliwell Jones BMW
As above great service by all members of staff and new car presentation at pick up was exceptional.