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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Once the booking issue had been solved, I had the usual first class service.

Service

he always explains the issue clearly and the costs are always reviewed to give me the best deal

Service

See above

Service

Reliably doing what they say.

Service

Overall, very good, although my car was in on Saturday morning and only one person dealing with customers. I had to wait a long time to be served.

Service

I trust that the work is being done to a very high standard. I want to deal with them rather than a small back street garage. The valet was perfect too.

Service

They were quick and everything very satisfactory

Service

A special mention for Mr.John Astbury at Halliwell Jones, Wilmslow..... Courteous and attentive, in the office. Also, Mr. Mark McDonald in the workshop, who went out of his way to help.(Sept'18).

Service

Car collected and brought back fully checked for end of warranty

Service

Everything was excellent but the service book wasn't mentioned and as a result hasn't been stamped. I hopefully won't be at the garage in the near future but just hope I remember when I am to get it stamped - it would have helped if the service recep

Service

Whilst the car was in either due to testing or coding the battery was depleted on using the car for the next journey. Having to then put the car on charge the next day was inconvenient and could have been avoided had this been on charge duringthework

Service

They did what they say they would and on time

Service

Your staff at Wilmslow look after my car and I very well indeed.

Service

Booking on online was easy and got a call back to confirm on a Sunday, was seen quickly and everything was very straightforward

Service

All delivered to my expectations.

Service

Will see how the garage handle my issue

Service

The staff at Wilmslow were efficient.

Service

Since my last visit, a few months ago, things have improved. Comments as Q1.

Service

Very polite, and efficient

Service

Efficient Superb service

Service

First class, friendly and professional after sales service.

Service

Very helpful customer service lady

Service

Service done to my complete satisfaction

Service

As service centres go halliwell jones try and make the experience as pleasurable as possible they are enthusiastic and diligent work force

Service

Very good , car cleaned internally as requested

Service

Too expensive for a simple oil change and micro filter. This feels like revenue grabbing. Also had to return at my inconvenience to have the service indicator turned off. Was made to feel like the service technician was doing me a favour.

Service

Fast and efficient service.

Service

The service and MOT was very thorough and I was most impressed by the new feature of the video sent to me recording the actual procedure complete with a running commentary that I found quite fascinating and i got to see the Engineers as a bonus .

Service

overall a good experience nice area to work while you wait with good wifi

Service

I had booked the service of my car over the phone & agreed to wait. On arrival, 08.30, I was told there was no record of me waiting. I explained this wasn't my problem. Told I was 4th in line - got my car back at 11.30. No cups available for drinks.

Service

I had my MOT & subsequent remedial work undertaken, I attended with my two children (2 and 5 weeks old). Two women in particular were exceptional in looking after us. Lisa Alvarado and Anna Boates on reception. They were outstanding in supporting us

Service

Staff not very helpful. Process not organised.

Service

Customer service is not good. Communication needs to be better.

Service

It would have been 5 but they lost my car key

Service

Nothing to complain about. All straightforward.

Service

staff were ok but problems not fixed day after getting my car back brakes automatically applied themselves again very unnerving

Service

Friendly and efficient

Service

Checked my car, made sure it was all ok and I had just dropped by.

Service

The staff I dealt with at Wilmslowe went the extra mile to give customer satisfaction, honest and upfront in my dealings with them

Service

Straightforward to book appointment; minimal wait after bringing in the car; precise explanation of work to be covered and costs; text message informing when vehicle ready to be collected (which was as predicted)

Service

Good communication and follow-up with a video after MOT inspection.

Service

Listened to and good communication

Service

very good service staff really nice

Service

Problem dealt with promptly and professionally

Service

They repaired my car at short notice.

Service

Work done and car returned as agreed; however, car didn't appear to have had a complementary wash and vacuum which I understood would be done.

Service

informative, reliable and customer focused

Service

Service carried out efficiently and as expected.

Service

I am satisfied as I was lucky with the fact that the price I was told over the phone when I booked was agreed with the service guys.

Service

Helpful staff but unable to resolve problem

Service

The technician who I spoke to was exceptionally helpful but unfortunately he had not been briefed on why the car was having the visual inspection carried out. I had previously had a long conversation with the manager about my vehicles safety.

Service

professional booking system to arrange service but chaotic drop off and pick up - I had to wait 45 minutes when collecting car and I am still waiting to hear back re part for faulty indicator 3 weeks later which was reason for service in first place

Service

The workshop is overloaded with 2 to 3 weeks forward for a repair slot.

Service

Work completed on time and correctly done

Service

Completed on time and everything requested was completed.

Service

Service team went out of there way to help with issues faced during vehicle recall. Everyone was very friendly and helpful at all times.

Service

Booked my car in for a recall item on line. 24 hours before they cancelled, rebooked for a week later. No flexibility on appt times, just had to have car all day!

Service

Contact I've had with after-sales have been good, particularly Andy in Parts who went out of his way to help with ordering a cargo net. I dealt with Mark in sales and currently waiting for a response to a query. (not enough space here!)

Service

Completely satisfied with the service

Service

Simon Walsh was very professional and helpful in everything he did. A credit to your Company!

Service

They did what was on the

Service

They are easy to deal with

Service

The vallet was not as good as I thought it would be I was impressed with the video of the work that was done

Service

Always good

Service

Still Not all resolved the issues raised 3 weeks ago. The person who deals with customer service is off poorly and I was told I had to wait

Service

Service I received was quick, informative and professional

Service

very good response to phone calls , timing of collection great valeting of vehicle and quality of service

Service

Service work itself was ok but the booking, check in , collection was poor

Service

As above answer.

Service

Simon was very helpful and courteous both on the phone and when I was in the office.

Service

After 2 h in reception drinking tea no update so I left on the promise I would be called when the car was ready. By 5.00 heard nothing I called to be told yes it was ready. Arrived at 5.45 told to wait to discuss car. 6.25 was handed key no feedback

Service

Very pleased and kept updated all the way through the buying process I had a previous vehicle which was a lease car and not supplied by them but they looked after me very well

Sales

Everything delivered as arranged.

Sales

The minute signed the agreement the sales manager attitude changed not for the better. He contradicted him self and providing very poor customer service.

Sales

The communicated well with me and kept me well informed throughout the process

Sales

Halliwell Jones wimslow are excellent very professional and helpful.

Sales

The experience really depends on the dealer, in this case Halliwell Jones in Wilmslow were excellent arranged a 24 hr test drive for me and the whole buying process was top class from start to finish

Sales

Everything went very smoothly and as promised

Sales

Good salesman

Sales

The whole team are always very helpful upon any visits I made there no matter how minor my requests were and the lady on reception was always ready with a mug of fresh coffee!,,

Sales

Cordial and thorough service

Sales

All the staff were well informed and very friendly

Sales

Excellent all round

Sales

The whole experience has been great. I couldn't even think of any improvements. I'll definitely be going back for my next car and would highly recommend.

Sales

The help I was given by Mark

Sales

The service given by Bmw was first class