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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
412 ratings and 217 comments received in the last 90 days.
08 May 2024
Fantastic customer service, very friendly and knowledgeable staff. No pressure from staff, very quick to respond to emails and queries.
04 May 2024
Excellent hand over with time taken to show all aspects of car
03 May 2024
All good service everything was on time
03 May 2024
Excellent customer service from Josh (Haliwell Jones, Wilmslow)
02 May 2024
Can't fault the team friendly professional made the purchase smooth and stress free
01 May 2024
Again Mark was excellent in not only looking after us but also very patient in going through the various functions of the car and explainig things in a concise manner.
25 April 2024
Very knowledgeable Top class
24 April 2024
Everyone at the centre is approachable and friendly, take the time to get to know you to make sensible recommendations and support in purchase journey. Mark, Max and Elaine especially made the whole process easy and comfortable.
21 April 2024
So helpful at all levels. Can't fault anyone. A very enjoyable experience with no pressure to buy.
18 April 2024
All instructions on the day were made very simply to understand.
15 April 2024
Straightforward info re purchase Was kept up to date with delivery. Plenty of time to be shown all the car functions, helpful tips etc Thanks v much to Mark Marsland! Also rest of team who also gave advice and info- Ash, Elaine, Max & Richard
05 April 2024
Always helpful and nice cups of coffee too
03 April 2024
Mark was exemplary from the minute I met him to the minute we shook hands as I left the dealership. The process from me walking through the door to driving away was flawless. The deal was that good it was impossible to say no!
03 April 2024
My new car came from BMW Wilmslowe Great service people friendly did a very good job with the handover
31 March 2024
I visited a couple of times before I took delivery of my car and mark and his colleague were both great, even with my silly questions!
26 March 2024
Friendly and courteous. Thank you.
26 March 2024
Rob kept me up to date every step of the process which was great. We did almost all our communication via email with worked really well for me as I could respond around my work (some other dealers have only wanted to communicate via phone)
24 March 2024
Brilliant
19 March 2024
Everyone at Halliwell Jones were very helpful and friendly.
12 March 2024
My only criticism is the lack of information available from BMW about the details of the various options for the model I was purchasing. I would have preferred a printed sales brochure.
09 March 2024
Excellent service in all respects & we were delighted to get car delivery earlier than expected.
09 March 2024
Attentive, knowledgeable and straightforward..Rob Ankers was superb
06 March 2024
Seamless transition and very helpful
06 March 2024
Rob made an effort to allow me to collect the car on 1st March. Handover very good too
06 March 2024
The handover transaction was well managed with the car presented in an attractive environment in perfect condition.
03 March 2024
Went out of there way to make our pickup day a great experience for the daily. Also great on initial discussions before our purchase
26 February 2024
From initially visiting the show room /arranging the finance / to driving the car home has been an excellent first rate experience Every member of the Team were fabulous to deal with
22 February 2024
Great experience always available to answer questions advise on deadlines etc
22 February 2024
same - everything spot on, great
22 February 2024
Time was taken in chosing between two models I was considering, including test drives. The dealer presented options of the preferred vehicle. Car was delivered in perfect condition, all features and controls explained, including post purchase.
10 May 2024
All works completed quicker than anticipated
09 May 2024
Because I was completely satisfied
09 May 2024
Great service, even looked brand new after wash they did
08 May 2024
Video descriptive
08 May 2024
Helpful and informative - kept me informed on issue and associated resolution
08 May 2024
Fast efficient service
07 May 2024
Some recent work required a revisit as things were not quite right, but that seems improved now. Other tasks such as replacement parts, some under warranty, were carried out to my expectations.
07 May 2024
Car was serviced, cleaned and given the once over and was done quickly.
07 May 2024
I extend my gratitude to Richard F. and Kathryn for their exemplary management and dedication to customer care services. Their professionalism, coupled with a friendly and helpful team, exemplifies commendable standards of service.
06 May 2024
Katie Green, our young Service Representative impressed us with her knowledge and her eager to please attitude.
06 May 2024
Apart from a 15 min delay in dropping car off all was excellent
05 May 2024
Excellent service
05 May 2024
As I said quick and easy and Anthony made what he was explaining easy to understand
04 May 2024
Couldn't be improved on
02 May 2024
No problems whatsoever - easy customer experience
02 May 2024
As ever, a pain free experience with polite, friendly and professional staff.
01 May 2024
Sorted the issue quickly and kept me informed of the situation regularly.
01 May 2024
good fast service
01 May 2024
It was fine. Nothing exceptional
01 May 2024
Recall arrangements seemed to be organised or disorganised by BMW NOT HJ
01 May 2024
Problem was sorted so everyone did their Job.
29 April 2024
Everything done and MOT certificate issued
29 April 2024
Great communication from Katie, she owned the process and followed it through to a positive conclusion
26 April 2024
Attended to me promptly. Simon was very helpful on arranging the replacement windscreen
24 April 2024
Took some time to get the car booked in but no issues on the actual day.
24 April 2024
Very helpful and offered helpful response to inconvenience arising from server issues without prompting
24 April 2024
Excellent communication and got everything sorted
24 April 2024
Problem with car solved
23 April 2024
Excellent service, polite, helpful.
23 April 2024
From start to finish it was excellent service with the staff going above and beyond expectations. Special mention the the lady on reception/ meet and greet, sorry didn't get her name and to John from the workshop who explained everything to us.
23 April 2024
Fantastic customer care delivering high level of service from booking and throughout the on the day car service
22 April 2024
Katie kept me updated at all stages through the process
22 April 2024
Everything went very smoothly and on time. The complementary car valet was good.
21 April 2024
Fast turnaround.
21 April 2024
They resolved a problem that was not covered under a warranty claim at no cost to me and also supplied a courtesy car.
20 April 2024
Good service.
20 April 2024
Fast and easy to drop off the, car. Service completed on time. Car wash and valeting performed to a high standard. Very helpful and friendly staff.
20 April 2024
Great staff, great job
18 April 2024
Mainly because you fitted me in so quickly which I know is not always possible because you try and fully book your service slots.
18 April 2024
Again Amie was great even though the mechanic tasked with replacing the EGR managed to damage the radiator requiring its replacement!
18 April 2024
Had a problem with my car making an awful groaning noise whilst reversing. Since the fix completed by the Wilmslow branch this so far hasn't returned.
18 April 2024
Good communication
15 April 2024
Everyone was lovely and made you feel valued as a customer.They are happy to go the extra mile ,a example of this Amie got a nice gentleman from the mechanics shop to show how me to remove rear parcel shelf who was more than happy to oblige .
15 April 2024
Very pleasant experience from start to finish
15 April 2024
Everything went as expected and very well, from drop off to collection everything was great. When collecting the car everything was explained.
14 April 2024
Fairly easy to book. Good communication prior to appointment. Efficient 'booking in' service. Great communication on the day (video). My vehicle was ready to collect within a good timeframe. Complimentary wash & vac
14 April 2024
No problems and very friendly
13 April 2024
Possible made every mistake they could have
10 April 2024
Mohammed looked after me from start to finish
10 April 2024
Work carried out well. Car always comes home cleaned and spick and span. Anthony on the service desk really helpful and friendly.
10 April 2024
There was a real effort to engage with me as a customer
09 April 2024
I was completely satisfied
09 April 2024
Efficient and well carried out to high standards
09 April 2024
Excellent
08 April 2024
Had to reschedule 3 times due to loan car not being available or else would have been 5 stars all round.
08 April 2024
The only reason that I gave three stars instead of one is because the gentleman dealing with me, Simon Walsh was very pleasant and I got the impression that he was as embarrassed as I was annoyed.
08 April 2024
Given the damage to my car, the nature of how it occurred and the lack of empathy or recompense, I am completely dissatisfied.
08 April 2024
As above
07 April 2024
See above answer
07 April 2024
Every thing was covered and the car was cleaned
07 April 2024
Brilliant with myself and my two young children every time - very much appreciated!
07 April 2024
With different answers from three different people to the same question. Odd at best.
05 April 2024
The customer service advisor Amie was absolutely fantastic and delivered outstanding customer service.
04 April 2024
They are always amazing with me. Rick the assistant service manager is ever helpful and efficient. Anthony who actually helped me on the day was the same. Everyone there is very friendly and welcoming
04 April 2024
Booking in was easy. Car inspected within alloted time. Staff friendly and helpful.
04 April 2024
From booking the service to picking my car up, Halliwell Jones team really made sure I was kept informed of progress and were very friendly and professional!
04 April 2024
Very satisfied with the overall service from booking in to the car being returned in a very clean condition.
04 April 2024
Friendly professional service always helpful & good advice on looking after car
04 April 2024
Shocking service
04 April 2024
The teams at Halliwell Jones, such as service, technicians and sales are first class. They are considerate, always polite and respectful.
04 April 2024
Service manager was superb Above and beyond
02 April 2024
Katie was very friendly and had a wealth of know with regards to BMW products.
01 April 2024
Easy to book. Issues sorted quickly.
31 March 2024
Good service by all the staff involved welcoming also and polite
29 March 2024
Halliwell Jones always keep me in touch. I feel like I'm being looked after and in good hands.
29 March 2024
All ok with service experience apart from replaced NSR tyre was under inflated, warning came on during journey home from service centre - too late to return car and inflated to correct pressure when arrived home
29 March 2024
Again friendly professional staff, I waited for my car to be serviced, and it was a pleasant place to sit, with coffee on hand and the staff checking if I wanted anything.
28 March 2024
Communication levels great and service with a smile
28 March 2024
Good service
28 March 2024
Efficient communication and regular updates
28 March 2024
They handle all processes quickly and efficiently with pleasant personalities
28 March 2024
Staff are always very friendly and approachable. Someone always acknowledges me when I walk in the showroom or service centre. It was easy to arrange a replacement car when I dropped mine off for the whole day.
28 March 2024
Car was kept in due to parts but the i4 loan car was fabulous
26 March 2024
Went in early and my car was ready early afternoon
26 March 2024
Front facing staff were excellent at keeping me informed of progress (or lack of it) regarding necessary work on my vehicle. But excessive time was required to rebook the vehicle back into a work stream after identification of problems or parts.
25 March 2024
A bit of distance for me to travel.
25 March 2024
Unless experience
25 March 2024
Very attentive
25 March 2024
Good service and help. Anthony was great
25 March 2024
Katie was amazing - always keeps in communication and genuinely cares about the service being given,
25 March 2024
Expensive but thorough
25 March 2024
I had an appointment which was kept accurately, I was comfortable whilst I waited and my car was ready as promised.
24 March 2024
Simon and Anna are always a delight to interact with.
24 March 2024
Friendly staff and prompt service.
24 March 2024
Efficient service and great work carried out on the car
24 March 2024
Work carried out as agreed punctually
24 March 2024
Complete confidence in Halliwell Jones Sales and Services
24 March 2024
The issues were fully explained, no surprises.
24 March 2024
My car was returned to me damaged. It now has to go into the body shop for a week at great inconvience to me. Nobody owned up to doing the damage despite it being valeted.
24 March 2024
Car was serviced, washed and vacuumed and ready when advised it would be
23 March 2024
Very approachable staff and helpfull especially Mohammed in Halliwell jones wilmslow.the work is is 5 star well recommended.
22 March 2024
abysmal in every way, I have emailed them directly.
21 March 2024
Staff went the extra mile
21 March 2024
Professional friendly and quick service. Really good explanation
21 March 2024
Staff in particular Mohamed were very helpful and Mohamed went out of his way to explain all the points
20 March 2024
Professional courteous service with dedicated staff.
20 March 2024
Work completed as requested
19 March 2024
Prompt honest advice.
19 March 2024
I had to dig and wait till 6 30 for my car to be finished when the shop shut at 5 30
19 March 2024
Very professional and competent.
19 March 2024
As before excellent service from excellent people
19 March 2024
Good to get the reminder, easy booking service and very good follow up. The video by the techniciam is also very informative The option of a waiting appointment really suited me atthe time
19 March 2024
Patrick and Mark, the technican were both fab.
19 March 2024
Everything went very smoothly
18 March 2024
Work it out
18 March 2024
As above
18 March 2024
Always friendly and professional
18 March 2024
Work done well, prompt attention and price as quoted. Marking down due to long time between booking and repair.
18 March 2024
Apart from delay in having work completed (that I was kept fully up to date with) no issues with work carried out
18 March 2024
Quick response, good communication, always return the car clean.
18 March 2024
As a above
18 March 2024
Very helpful
15 March 2024
Patrick, my service advisor, provided a first-rate service. Kept me informed throughout the process and even managed to arrange for my vehicle to be collected earlier than originally requested.
14 March 2024
Finally tracked the defect free of charge
14 March 2024
Everything was as described, all on time and with no stress at all.
14 March 2024
I have to give recognition to Anthony Lockwood who is a credit to your company. His engagement and rapport made me feel a valued customer, rare these days!
14 March 2024
The staff at HJ, Wilmslow are always courteous and professional when dealing with me. The loan car service which is provided is particularly appealing to me with me living out of the area. Excellent service all round 5 Stars!!!!!
14 March 2024
Reasonable price, friendly service, efficient and made good on the promise of a loan car. Got me in three weeks ahead of Williams, too, which was a massive help.
14 March 2024
Smooth fault free from drop off to collection Appreciated spec of loan vehicle Very professional service from staff.
13 March 2024
I find the staff here very good and reliable
13 March 2024
Very friendly and efficient service
13 March 2024
As above
13 March 2024
Anthony did a great job.
13 March 2024
I was very disappointed with the experience and drove away feeling quite angry. After all the car had only been booked in for brake fluid service and MOT.
13 March 2024
As above
13 March 2024
As usual a good job done by friendly and professional people. Patrick Clerc was especially helpful.
13 March 2024
Repair completed to my satisfaction
13 March 2024
As above.
13 March 2024
Await decision on battery??
13 March 2024
I've had no problems & go back every year due to the service
13 March 2024
Katie green service
13 March 2024
Great professional service
13 March 2024
I was kept informed throughout, given a courtesy car and pleasant staff
13 March 2024
Halliwell Jones left us with a good feeling on the accomplished work
13 March 2024
First class couldn't wish for anymore
13 March 2024
The service was superb.
13 March 2024
Could be a little faster
13 March 2024
The booking process was easy, the check in easy and pleasant and all the work carried out as required. I was kept fully informed throughout and the car returned to me in perfect condition.
13 March 2024
Simon was fantastic in looking after us
13 March 2024
Easy to book an appointment through the online booking and the professional approach by Paul Dooley. Car was washed and vac'd after the inspection and was completed in a timely manner.
13 March 2024
Two days afterwards (having not driven 20 miles), a Drivetrain error message appeared. Patrick told me that the work carried out would not have caused drivetrain message.turns out that the EGR valve was at fault..hmmh!
13 March 2024
I am a customer of Southport but was stuck with a problem near to the Airport. Despite having no appointment Amie was really helpful in squeezing me in and resolving the problem, having the car back to me the same day so I could get home.
13 March 2024
A long wait for appointment itself. Then, issues with a delay to the part that was needed arriving. As such, it took two days to fix. Comms were slow on this. Whilst this was compensated to some degree, at collection, it took 25 mins to find my car!
13 March 2024
As above, I have always been looked after by Simon Walsh, whose service is excellent and he's always got a pleasant and helpful manner when i'm at the showroom.
12 March 2024
Exemplary service throughout from all staff. Friendly, communitive, genuine engagement, informative at the right level etc.
05 March 2024
Prompt sevice
05 March 2024
Recall carried out successfully, full valet and even spotted some unknown issues on the complementary inspection.
02 March 2024
Always polite and professional.
02 March 2024
Very good customer service. Thank you
01 March 2024
Easy to drop car off. Service was performed promptly and I was kept updated on the service and any recommendations .
29 February 2024
Very helpful team always keeping me up-to-date
29 February 2024
Always helpful
29 February 2024
Everyone was organised and to the time specified which was important in my situation
29 February 2024
Knowledge and experience.
28 February 2024
Very happy kept update throughout and didn't have to wait long.
27 February 2024
I experienced no issues whatsoever. Service personnel were very polite efficient and friendly. All the work was carried out as promised. Only slight issue, I received another reminder to book my car in a week after the work had been carried out.
27 February 2024
I love it when things work well and at Halliwell Jones they've perfected good service. From the moment I walked through the door to be instantly greeted by my name, dealt with quickly and having my courtesy car outside waiting for me, brilliant.
27 February 2024
Staff were excellent and have not noticed any issues regarding the work done on the vehicle
27 February 2024
They never try to over sell the work that is required -always look to minimise cost to only what is needed and offer a guide on what is future need.
26 February 2024
The service was exemplary, Patrick remained in constant contact with me regarding the car, and any pertinent updates, he was quick and efficient when I was in branch.
26 February 2024
Very satisfied
24 February 2024
I booked the car in for an MOT and lost it for 2 and a half days due to the garage having trouble with the EGR recall. As I am retired, and so only have the one car, it made life awkward until I was given a loan car for the morning of the 3rd day.
24 February 2024
Recall check was carried out within the time specified. Car was washed and vacuumed as promised.
24 February 2024
Katie was kind, helpful and explained everything well.
24 February 2024
Called earlier than expected to say the work was complete.
24 February 2024
Friendly and efficient service
23 February 2024
Awkward intermittent electronic problem. Sorted it.
23 February 2024
Excellent service
23 February 2024
Service advisor
22 February 2024
See above
22 February 2024
Similiar to the above, additionally kept up to date via updates etc
22 February 2024
Couldn't reproduce issue
22 February 2024
Drop off at time to suit, good communication and updates (slight glitch on app) not Halliwell Jones issue. Informative video and professional staff.
22 February 2024
Very reliable Service
22 February 2024
Average experience
22 February 2024
Aimee was amazing.
08 May 2024
Mark Marsland was the New Car Sales Executive at Wilmslow who dealt with my purchase and delivery, he was very helpful and knowledgeable and made the whole process pleasant and enjoyable.